Civil Rights Coordinator
Name
Nelson Fernandez
Title
VP of Operations; Civil Rights Coordinator
Phone
(239) 837-3374
TTY
Notice of Non-Discrimination
Cooper Home Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Cooper Home Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Services for People with Disabilities
Cooper Home Health provides free aids and services to people with disabilities to communicate effectively with us, including:
Qualified sign language interpreters; written information in other formats such as large print, audio, and accessible electronic formats; and other forms of communication assistance upon request.
Language Assistance Services
Cooper Home Health provides free language services to people whose primary language is not English, including qualified interpreters and written information translated into other languages.
If you need these services, please contact our Civil Rights Coordinator using the information listed below.
If you believe that Cooper Home Health has failed to provide these services or has discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you may file a grievance with our Civil Rights Coordinator listed below. Grievances may be filed in person, by mail, by fax, or by email.
Filing a complaint with the federal government
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, D.C. 20201
1-800-468-1019 · TTY: 711
Complaint forms are available at hhs.gov/ocr/office/file/index.html.
