Privacy Policy

By using our website or services, you agree to the practices described in this Privacy Policy. Cooper Home Health ('Cooper', 'we', 'us', or 'our') is committed to protecting the privacy of our patients and caregivers. This Privacy Policy describes how we collect, use, and protect personal information, including in connection with our SMS communications program.

Information We Collect

We may collect personal information you voluntarily provide to us, including:

• Name and contact information (phone number, email address, mailing address)

• Healthcare enrollment and program information (dialysis modality, care plan status)

• Communication preferences, including SMS opt-in/opt-out status

• Device information when you interact with our digital platforms

• Information shared through patient inquiries or contact forms

• Employment or career application information

• Insurance and billing information

We may also automatically collect certain technical information when you use our website, including:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

• Cookies and analytics data

These practices are commonly used by healthcare providers to improve services, website functionality, and patient communication.

How We Use Information

Cooper Home Health may use your information to:

• Provide and coordinate home healthcare and dialysis-related services

• Respond to inquiries and communicate with patients, families, and care partners

• Process billing, insurance verification, and administrative services

• Improve website performance and user experience

• Comply with legal, regulatory, and healthcare obligations

• Evaluate employment inquiries or applications

We only use personal information as necessary to operate our business and support patient care.

HIPAA & Health Information

Cooper Home Health is committed to protecting your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). SMS messages will not contain sensitive clinical details.

Clinical communications requiring detailed health information will be directed to secure channels or conducted in person.

We may use and disclose PHI for purposes including:

• Treatment

• Payment

• Healthcare operations

• Legal or regulatory compliance

We maintain safeguards designed to protect the privacy and security of your health information.

SMS Communications

When you opt in to SMS communications, Cooper Home Health will send you text messages related to your care. Message frequency varies based on your care program. Message and data rates may apply. You may opt out at any time by replying STOP. You may request assistance by replying HELP or contacting info@cooperhomehealth.com.

Cooper Home Health does not share your mobile number with third parties for marketing purposes. Your SMS opt-in information will not be shared, sold, or transferred to any third party.

Data Retention & Security

We retain personal data only as long as necessary to provide services or as required by law. We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or misuse.

Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal data. To exercise any of these rights, please contact us at info@cooperhomehealth.com.

Sharing of Information

We do not sell personal or health information.

We may share information with trusted third parties when necessary to:

• Deliver healthcare services

• Process insurance or billing transactions

• Support technology, hosting, or website operations

• Comply with legal requirements or law enforcement requests

• Protect the rights, safety, or security of patients, staff, or the public

Any third-party service providers are expected to maintain appropriate privacy and security protections.

Cookies & Website Analytics

Our website may use cookies, analytics tools, and similar technologies to understand website usage and improve functionality. These tools may collect information about how visitors interact with our website.

You may adjust your browser settings to refuse certain cookies; however, some website features may not function properly as a result.

Your Privacy Rights

Depending on your state of residence and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information

• Request corrections or updates

• Request deletion where legally permitted

• Limit certain uses of information

• Withdraw consent where applicable

To exercise any privacy-related rights or submit a request, please contact us using the information below.

Data Security

Cooper Home Health maintains administrative, technical, and physical safeguards intended to protect personal and health information from unauthorized access, disclosure, alteration, or destruction.

While we strive to use commercially reasonable security measures, no method of electronic transmission or storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites or resources. Cooper Home Health is not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

Children’s Privacy

Our services and website are not intended for children under the age of 13 without parental or guardian involvement. We do not knowingly collect personal information from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or business practices. Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact Cooper Home Health through our Contact page.